Privacy Policy

Last updated: July 29, 2026

1. About This Privacy Policy

Sentient Biogenix, (“Sentient Biogenix,” “we,” “us,” or “our”), respects your privacy and is committed to responsibly managing the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

Visit or interact with the Sentient Biogenix website.
Create an account or place an order.
Subscribe to communications.
Contact us with a question or request.
Otherwise interact with Sentient Biogenix.

We manage personal information in accordance with applicable Canadian privacy legislation, including Alberta’s Personal Information Protection Act and the federal Personal Information Protection and Electronic Documents Act, where applicable.

“Personal information” generally means information about an identifiable individual. It does not normally include anonymous or aggregated information that cannot reasonably be connected to an identifiable person.

2. Accountability

Sentient Biogenix is responsible for personal information under its control, including information processed on our behalf by service providers.

We have designated a Privacy Officer to oversee our privacy practices, respond to privacy inquiries, and address requests or concerns regarding personal information.

The Privacy Officer’s contact information appears at the end of this Policy.

3. Personal Information We Collect

The information we collect depends on how you interact with the website and the services you use.

Contact and Account Information

We may collect:

Your name.
Email address.
Telephone number.
Account username and password.
Billing and shipping addresses.
Communication preferences.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

Products ordered.
Order date and value.
Billing and shipping information.
Transaction and payment status.
Shipping and tracking information.
Refund, return, replacement, or customer-support information.
Records of your acceptance of website terms or eligibility declarations.

Payment Information

Payment information may be collected and processed directly by a third-party payment processor.

The payment information available to Sentient Biogenix depends on the payment method and processor used. We may receive transaction confirmations, billing details, payment status, and limited payment-related information.

Payment processor currently used: Stripe

Website and Technical Information

When you visit the website, certain information may be collected automatically, including:

Internet Protocol address.
Browser and device type.
Operating system.
General geographic location derived from an IP address.
Referring website or page.
Pages viewed and features used.
Dates and times of visits.
Shopping-cart activity.
Website errors, security events, and performance information.
Cookie and similar technology identifiers.

Communications

We may collect information you provide when you:

Submit a contact form.
Send an email.
Request customer support.
Ask about an order.
Submit feedback or a review, where that feature is available.
Communicate with us through social media or another platform.

Eligibility, Security, and Compliance Information

We may collect information reasonably required to:

Confirm that a purchaser meets applicable age or eligibility requirements.
Verify an order or delivery address.
Prevent fraud or misuse.
investigate suspicious activity.
Comply with legal, regulatory, payment-processing, or shipping requirements.
Enforce our Terms and Conditions.

4. Medical and Health Information

Sentient Biogenix does not request medical histories, diagnoses, symptoms, treatment information, dosage information, or other personal health information through its website or ordering process.

Please do not submit medical or health information or information describing the intended human or veterinary use of a product.

If you voluntarily provide information of this nature, we may limit its use to responding to the communication, managing legal or safety concerns, enforcing our Terms and Conditions, or complying with applicable law. We may also delete information that is not required for a legitimate business or legal purpose.

We do not use customer information or order history to provide medical, diagnostic, therapeutic, or veterinary advice.

5. How We Collect Information

We may collect personal information:

Directly from you when you create an account, place an order, subscribe, or communicate with us.
Automatically through the website, cookies, logs, and similar technologies.
From service providers involved in payment processing, fraud prevention, shipping, website hosting, or analytics.
From publicly available sources where permitted by law.
From another person where you have authorized that person to provide the information.

6. How We Use Personal Information

We may use personal information to:

Create and manage customer accounts.
Process, verify, and fulfil orders.
Process payments and prevent fraudulent transactions.
Send order confirmations and shipping updates.
Arrange delivery, tracking, returns, refunds, or replacements.
Respond to questions and provide customer support.
Maintain appropriate transaction and business records.
Confirm eligibility and compliance with our Terms and Conditions.
Detect, investigate, and prevent security incidents, fraud, misuse, or unlawful activity.
Operate, maintain, secure, and improve the website.
Understand website traffic and general usage patterns.
Diagnose technical problems.
Communicate important service, security, policy, or order information.
Send promotional communications where permitted by law and consistent with your communication preferences.
Establish, exercise, or defend legal claims.
Comply with applicable legal, accounting, tax, regulatory, and reporting requirements.
Complete another purpose disclosed to you at the time of collection or with your consent.

We will not use personal information for an unrelated new purpose without obtaining additional consent where consent is required by law.

7. Consent

Where consent is required, Sentient Biogenix seeks consent in a manner appropriate to the nature and sensitivity of the personal information and the circumstances of collection.

Consent may be express or implied where permitted by law. For example, when you provide shipping information while placing an order, we may use that information to process and deliver the order.

You may withdraw or vary your consent by contacting our Privacy Officer, subject to:

Legal or regulatory requirements.
Contractual restrictions.
Reasonable notice.
Information we must retain for legitimate legal or business purposes.

Withdrawing consent may affect our ability to provide certain products, services, website features, or customer support.

8. Marketing Communications

Sentient Biogenix may send promotional emails or other commercial electronic communications only where permitted by applicable law.

You can unsubscribe from promotional communications by:

Selecting the unsubscribe option included in the communication.
Changing your communication preferences, where account settings are available.
Contacting us directly.

Unsubscribing from promotional messages will not prevent us from sending non-promotional communications reasonably necessary to complete a transaction, manage an account, respond to a request, provide a shipping update, or communicate important legal or security information.

9. Cookies and Similar Technologies

Sentient Biogenix may use cookies, pixels, local storage, server logs, and similar technologies to operate and improve the website.

These technologies may be used to:

Maintain website sessions.
Remember shopping-cart contents.
Save website preferences.
Support account login and authentication.
Protect the website and detect fraud.
Understand website performance and traffic.
Diagnose errors.
Measure the effectiveness of communications or website content.

You may be able to control cookies through your browser or through a cookie-management tool displayed on the website. Blocking essential cookies may prevent certain website features from functioning correctly.

Where required, we will seek consent before using non-essential cookies or similar technologies.

Analytics or advertising tools currently used:
Google Analytics, Go Daddy Analytics, Meta Pixel, Shipstation Analytics, Stripe Analytics, Square Space Analytics, Woo Commerce Analytics.

The cookie notice and consent settings displayed on the website must accurately reflect the technologies that are actually enabled.

10. When We Disclose Personal Information

Sentient Biogenix may disclose personal information to trusted service providers where reasonably necessary to operate the website and business.

These providers may include:

E-commerce and website-hosting providers.
Payment processors.
Fraud-prevention and website-security providers.
Shipping, courier, fulfilment, and logistics providers.
Email and customer-communication providers.
Customer-support platforms.
Data storage and cloud-service providers.
Website analytics providers.
Accountants, lawyers, insurers, and other professional advisers.

Service providers are authorized to use personal information only for the services they perform for us or as otherwise permitted or required by law.

We may also disclose personal information:

With your consent.
To comply with a court order, subpoena, warrant, or lawful government request.
To meet legal, tax, accounting, regulatory, or reporting obligations.
To investigate fraud, misuse, security incidents, or unlawful activity.
To protect the rights, property, security, or safety of Sentient Biogenix, its customers, service providers, or others.
To enforce our Terms and Conditions or other agreements.
In connection with a proposed or completed financing, merger, acquisition, restructuring, sale, or transfer of all or part of the business, subject to appropriate confidentiality and legal requirements.

Sentient Biogenix does not sell or rent personal information.

11. Service Providers and Processing Outside Canada

Some service providers may collect, process, access, disclose, or store personal information outside Canada.

Personal information processed outside Canada may be subject to the laws of the country in which it is processed or stored and may be accessible to courts, law-enforcement agencies, national-security authorities, or regulatory bodies in that jurisdiction.

Sentient Biogenix currently uses or may use service providers in the following countries:

United States

These providers may support:

Website hosting and ecommerce services.
Payment processing.
Data storage and backups.
Email communications.
Shipping and fulfilment.
Customer support.
Fraud prevention.
Website security.
Analytics and website performance.

You may contact our Privacy Officer to request additional written information about our policies and practices concerning service providers outside Canada.

12. Retention and Destruction

Sentient Biogenix retains personal information only for as long as reasonably necessary to:

Fulfil the purposes for which it was collected.
Complete transactions and provide customer support.
Maintain appropriate business, tax, payment, shipping, and accounting records.
Prevent fraud and protect website security.
Resolve disputes.
Enforce agreements.
Meet legal and regulatory requirements.

Retention periods vary depending on the type of information, its sensitivity, the reason it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy, or anonymize it, subject to technical limitations and lawful retention requirements.

13. Security Safeguards

Sentient Biogenix uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information under our control.

Safeguards may include:

Access controls and account permissions.
Password protection.
Encryption where appropriate.
Secure payment-processing technologies.
Website security and monitoring.
Service-provider confidentiality and security requirements.
Staff or contractor privacy procedures.
Secure deletion or destruction practices.

Although we take reasonable precautions, no electronic transmission, website, database, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and for notifying us promptly if you believe your account or personal information has been compromised.

14. Privacy Breaches

If Sentient Biogenix becomes aware of a loss of, unauthorized access to, or unauthorized disclosure of personal information, we will assess and respond to the incident in accordance with applicable law.

Where legally required, we will notify the appropriate privacy regulator and affected individuals and take reasonable steps to reduce the risk of harm.

15. Access, Correction, and Privacy Requests

Subject to applicable legal exceptions, you may request:

Access to personal information under our control.
Information about how your personal information has been used or disclosed.
Correction of inaccurate or incomplete personal information.
Withdrawal or variation of consent.
Additional information about our privacy practices.
Information about service providers outside Canada.
Review of a privacy concern or complaint.

We may need to verify your identity before processing a request.

We will respond within the timeframe required by applicable law. Access may be limited or refused where permitted or required by law, including where disclosure would reveal another person’s personal information, confidential commercial information, or information protected by legal privilege.

Requests should be submitted in writing to our Privacy Officer.

If we are unable to resolve a privacy concern, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta, the Office of the Privacy Commissioner of Canada, or another applicable privacy regulator.

16. Age of Majority

The Sentient Biogenix website and products are intended for adults who have reached the age of majority and are legally eligible to purchase the products offered.

We do not knowingly collect personal information from anyone under 19 years of age.

If we learn that personal information was collected from a person under 19 without appropriate authorization, we will take reasonable steps to delete or otherwise address the information, unless retention is required by law.

17. Third-Party Websites

The Sentient Biogenix website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or data-handling practices of third parties. We encourage you to review the privacy policies of any third-party website or service before providing personal information.

18. Research-Only Notice

All products offered by Sentient Biogenix are supplied strictly for lawful laboratory research and analytical purposes.

For laboratory research use only. Not for human or veterinary use. Not intended to diagnose, treat, cure, or prevent any disease.

This Privacy Policy addresses the management of personal information only. It does not alter or replace the research-only restrictions contained in our Terms and Conditions, product labels, or other website notices.

19. Changes to This Privacy Policy

Sentient Biogenix may revise this Privacy Policy periodically to reflect changes to:

Our website or services.
Our privacy practices.
Our service providers.
Applicable laws or regulatory requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before applying a material change to personal information already collected.

20. Contact the Privacy Officer

Questions, access requests, correction requests, consent withdrawals, or privacy concerns may be directed to:

Privacy Officer
Sentient Biogenix
Operated by: Sentient Biogenix Corp.
Email: info@sentientbiogenix.com
Website: www.sentientbiogenix.com

Please write “Privacy Request” in the subject line of email communications.