Shipping Policy

Last updated: July 29, 2026

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed and the order has been accepted.

Business days do not include weekends or statutory holidays. Order-processing time is separate from the carrier’s estimated transit time.

Processing may take longer during holidays, promotional periods, product launches, unusually high order volumes, or when additional order or address verification is required. If we are unable to fulfil an order, Sentient Biogenix will contact the customer using the information provided at checkout.

Shipping Locations

Sentient Biogenix currently ships to valid delivery addresses within Canada only.

We do not currently offer international shipping. Some remote, rural, or northern destinations may have fewer shipping options, additional carrier charges, or longer estimated delivery times.

Sentient Biogenix reserves the right to decline or cancel an order where the destination cannot reasonably be serviced by an available carrier. If an order is cancelled for this reason, the customer will be notified and any payment collected for the cancelled order will be refunded.

Shipping Options and Rates

Sentient Biogenix uses ShipStation as its shipping-management integration, allowing multiple carrier and service options to be offered where available.

Eligible shipping methods, charges, and estimated transit times will be displayed during checkout based on factors such as:

• The delivery postal code.
• Package size and weight.
• Carrier service availability.
• The shipping speed selected.
• Any applicable carrier surcharges.

Not every carrier or service will be available for every address. The shipping option selected and accepted during checkout will normally be used to fulfil the order.

Shipping charges are displayed before the order is submitted and payment is completed.

Packaging

Orders are prepared discreetly and securely using protective packaging appropriate for normal transportation and handling.

Sentient Biogenix takes reasonable care when preparing each shipment. However, customers should inspect their package promptly after delivery and follow any storage or handling instructions provided with the product.

Tracking Information

Once an order has been prepared for shipment, a shipping-confirmation email containing tracking information will be sent to the email address provided at checkout.

A shipping-confirmation email may be sent when the shipping label is created. Tracking information may not become active until the carrier has collected and scanned the package. Please allow up to 24 hours after carrier pickup for the first tracking update to appear.

Customers are responsible for providing a valid email address and reviewing their inbox, spam, or junk folder for shipping notifications.

Tracking information and delivery updates are supplied by the selected carrier. Tracking scans may occasionally be delayed, repeated, or temporarily paused while a package moves between carrier facilities.

Estimated Delivery Times

Estimated transit times are displayed at checkout where available and may also appear in the shipping-confirmation email or on the carrier’s tracking page.

Delivery estimates begin after the package has been accepted by the carrier. The 1–3 business-day order-processing period is not included in the carrier’s estimated transit time.

Delivery dates are estimates only and are not guaranteed unless the selected carrier service expressly provides a delivery guarantee. Delays may occur because of:

• Severe weather or unsafe road conditions.
• High seasonal shipping volumes.
• Remote or rural delivery locations.
• Carrier network disruptions.
• Labour interruptions.
• Transportation delays.
• Incorrect or incomplete address information.
• Events outside the reasonable control of Sentient Biogenix or the carrier.

Selecting an expedited or express service affects the carrier’s expected transit time but does not reduce Sentient Biogenix’s order-processing period unless expressly stated.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information entered at checkout is complete and accurate, including:

• Recipient name.
• Street address and unit number.
• City and province.
• Postal code.
• Telephone number, where requested.

Please review the shipping address carefully before submitting an order.

Sentient Biogenix is not responsible for delivery problems caused by incorrect, incomplete, outdated, or misleading address information supplied by the customer, except where responsibility cannot legally be excluded.

If an address correction is required, contact us as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing or a shipping label has been created.

Additional carrier or reshipping charges resulting from an incorrect customer-supplied address may be the customer’s responsibility. Sentient Biogenix will be responsible for reasonable correction or reshipping costs where the address error was made by us.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted as soon as possible to:

info@sentientbiogenix.com

Please include the order number and the name and email address used to place the order.

Sentient Biogenix will make reasonable efforts to accommodate a request where the order has not yet entered processing. However, changes or cancellations are not guaranteed.

Once an order has been packed, assigned a shipping label, transferred to a carrier, or otherwise entered the fulfilment process, it may no longer be possible to change or cancel it.

Carrier Delays

After a shipment has been transferred to the selected carrier, transit and tracking updates are managed by that carrier.

Sentient Biogenix cannot guarantee carrier delivery times and is not responsible for delays caused by circumstances outside our reasonable control. However, customers experiencing an unusually long delay are encouraged to contact us. We will review the tracking information and provide reasonable assistance in communicating with the carrier or initiating an investigation where appropriate.

A carrier delay does not automatically qualify an order for a refund or replacement. Each situation will be assessed based on the tracking information, carrier findings, applicable policies, and the customer’s legal rights.

Lost Packages

If tracking has not updated for an extended period or a package appears to have been lost in transit, please contact Sentient Biogenix as soon as reasonably possible.

Include:

• Your order number.
• Your tracking number.
• Your complete delivery address.
• Any relevant communication received from the carrier.

We may need to open an investigation or claim with the carrier before determining whether a replacement, refund, or other resolution is appropriate.

Customers must reasonably cooperate with any carrier investigation, including confirming delivery details or completing requested declarations.

Packages Marked as Delivered

When tracking shows that a package has been delivered but it cannot be located, customers should first:

• Check entrances, mailboxes, parcel lockers, reception areas, and other safe-drop locations.
• Ask members of the household or building whether they accepted the package.
• Check with nearby neighbours where appropriate.
• Review any delivery photograph or notice provided by the carrier.
• Contact the carrier directly for additional delivery details.

If the package still cannot be located, contact Sentient Biogenix promptly. We will provide reasonable assistance and may initiate a carrier investigation.

A replacement or refund may not be issued until the carrier investigation has been completed. The final resolution will depend on the circumstances, available evidence, carrier findings, and applicable law.

Damaged or Tampered Shipments

Customers should inspect the exterior of the package immediately when it is delivered.

If a shipment arrives visibly damaged, opened, leaking, crushed, or otherwise appears to have been tampered with:

1. Photograph the package before opening it.
2. Photograph the shipping label and all visible damage.
3. Retain the product, packaging, and packing materials.
4. Contact Sentient Biogenix as soon as reasonably possible.

Please include the order number, a description of the issue, and clear photographs.

Do not discard damaged products or packaging while the matter is being reviewed, as the carrier may require photographs, inspection, or other evidence to process a claim.

Sentient Biogenix will assess the matter and determine the appropriate resolution in accordance with the circumstances and applicable law.

Returned, Refused, or Unclaimed Shipments

A shipment may be returned to Sentient Biogenix when it:

• Contains an incorrect or incomplete address.
• Is refused by the recipient.
• Is not collected from a carrier or pickup location.
• Exceeds the carrier’s delivery-attempt period.
• Cannot otherwise be delivered.

If a package is returned, we will contact the customer using the information provided with the order.

Reshipping may require confirmation of the delivery address and payment of additional carrier charges unless the return resulted from an error by Sentient Biogenix.

Any refund that may be available will be handled in accordance with our Refund and Return Policy and applicable law. Original shipping charges and carrier return fees may be deducted where permitted and where the failed delivery resulted from customer-supplied information, refusal, or failure to collect the shipment.

Responsibility During Transit

Once a package has been transferred to a carrier, many aspects of transportation are outside the direct control of Sentient Biogenix.

This does not mean that Sentient Biogenix will disregard a legitimate shipping concern. We will provide reasonable assistance with delayed, lost, damaged, or mis-delivered shipments and will meet any obligations that apply under Canadian consumer-protection law.

Nothing in this Shipping Policy excludes, restricts, or replaces any right, remedy, warranty, or protection that cannot legally be waived or limited.

Research-Only Notice

All Sentient Biogenix products are supplied strictly for lawful laboratory research and analytical purposes.

For laboratory research use only. Not for human or veterinary use. Not intended to diagnose, treat, cure, or prevent any disease.

Shipping or delivery of a product does not alter the restrictions contained in our Terms and Conditions, product labels, or accompanying documentation.

Contact Us

Questions about an order, shipment, or tracking information may be directed to:

Sentient Biogenix
Operated by: Sentient Biogenix Corp.
Email: info@sentientbiogenix.com

Please include your order number in all shipping-related correspondence.